Customer Refund Policy - Terms of Service | SimpleCharters

Terms and Conditions

Customer Refund Policy

Posted: Sep 12, 2019

Effective: Sep 12, 2019

Thanks for using SimpleCharters! Here we describe our Refund Policy (this “Refund Policy”) available to Customers who book and pay for a Charter. We also describe the obligations of Operators associated with this Refund Policy.

Unless otherwise defined in this Refund Policy, terms used in this Refund Policy have the same meanings as in our Terms of Service.

CUSTOMERS

Any peripheral or incidental costs that SimpleCharters or the Operator incurs in an attempt to meet the specific requirements of a particular trip will be added to the total price. The booked itinerary includes all flight legs agreed upon, there is no implied or expressed ownership by the undersigned of any flight legs not shown on this contract, regardless of the price paid.

What are Customers required to have for a Charter?

For all domestic flights, passengers are required to present a valid, current government issued photo ID prior to departure. For all international flights, passengers are required to obtain and present all applicable documentation and identification prior to flight. For more information on required documentation for international travel, please visit the Transportation Security administration at http://www.tsa.gov. The Customer will be liable for any and all penalties, fines or additional costs associated with improperly documented passengers.

What if a Customer wants to cancel or reschedule a Charter?

Late Passenger Policy: If Customer or passenger(s) fail to arrive within 60 minutes of scheduled departure time, the flight will be subject to cancellation by SimpleCharters, and will be subject to the cancellation policies outlined below.

One Way Flights
  • Cannot be canceled or rescheduled and are subject to 100% of the flight cost.
Round Trip/Multi-Leg Flights
  • Domestic: Within 72 hours prior to charter, cancellation fee will equal 50% of flight cost plus any additional fees charged by aircraft operator in excess of this amount
  • International: Within 96 hours prior to charter, cancellation fee will equal 50% of flight cost plus any additional fees charged by aircraft operator in excess of this amount
  • Within 12 hours prior to charter, cancellation fee will equal 100% of the flight cost.
Holiday Periods:
  • Upon booking charter, cancellation fee will equal 10% of charter cost plus any additional fees charged by aircraft operator in excess of this amount
  • Within 7 days prior to charter, cancellation fee will equal 50% of charter cost plus any additional fees charged by aircraft operator in excess of this amount
  • Within 72 hours prior to charter, cancellation fee will equal 100% of charter cost plus any additional fees charged by aircraft operator in excess of this amount
Holiday periods are defined as 3 days before and after the following:
  • Federal Holidays,
  • Presidents Day Weekend,
  • Memorial Day Weekend,
  • Independence Day Weekend,
  • Labor Day Weekend,
  • Thanksgiving Week, including both weekends
  • Christmas & New Year season from 12/18-1/5,
  • Super Bowl Weekend,
  • Major golf tournaments
  • Major tennis tournaments,
  • World Series period
  • Kentucky Derby Weekend
  • NBA and NCAA Men’s basketball tournament
  • Any official US Holiday as defined on www.opm.gov
  • Foreign holidays in the country the trip is originated in or flying to

Passenger Manifest Changes

Only manifested passengers (and their baggage) are permitted on board the aircraft. To avoid departure delays, passenger manifest changes must be communicated at least forty-eight (48) hours in advance.

Changes To Itinerary

All flight itinerary changes are subject to review, approval, and pricing revisions as aircraft availability, aircraft performance and operational limitations, crew duty time restrictions, etc., are reevaluated and secured. These changes may affect your original Charter quote.

Termination of Charter Flight

SimpleCharters reserves the right to cancel flights under any circumstance. Such circumstances include, but are not limited to, inclement weather, unscheduled maintenance or safety concerns.

What happens if a Customer encounters incidental costs?

There may be unexpected costs incurred during a flight. These costs, referred to as incidentals, include but are not limited to:

  1. Altered flight plans;
  2. Deicing requirements;
  3. Emergency operations;
  4. Handling/landing fees;
  5. International fees;

The Customer will be immediately notified upon the incursion of incidental costs. If any additional flight charges are incurred, SimpleCharters will charge the credit card on file, for all charges up to $2000, without additional approval needed. The Customer is required to make full-payment for these incidentals within a period of 14 days.

What if a Customer causes damage to an aircraft?

Customers are responsible for leaving the aircraft in the condition it was in when they arrived. As a Customer, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who you invite to, or otherwise provide access to, the aircraft. In the event that an Operator claims otherwise and provides evidence of damage, including but not limited to, photographs, you agree to pay the cost of replacing the damaged items with equivalent items. After being notified of the claim and given forty eight (48) hours to respond, the payment will be charged to and taken from the credit card on file in your Profile. SimpleCharters also reserves the right to charge the credit card on file in your Profile, or otherwise collect payment from you and pursue any avenues available to SimpleCharters in this regard, including using Security Deposits, in situations in which you have been determined, in SimpleCharters’ sole discretion, to have damaged any aircraft, including, but not limited to, any payments made by SimpleCharters to Operators. If we are unable to charge the credit card on file or otherwise collect payment from you, you agree to remit payment for any damage to the aircraft to the applicable Operator or to SimpleCharters (if applicable).

Both Customers and Operators agree to cooperate with and assist SimpleCharters in good faith, and to provide SimpleCharters with such information and take such actions as may be reasonably requested by SimpleCharters, in connection with any complaints or claims made by Members relating to Charters or any personal or other property located on an aircraft or with respect to any investigation undertaken by SimpleCharters or a representative of SimpleCharters regarding use or abuse of our Site. If you are a Customer, upon SimpleCharters’ reasonable request, and to the extent you are reasonably able to do so, you agree to participate in mediation or similar resolution process with an Operator, at no cost to you, which process will be conducted by SimpleCharters or a third party selected by SimpleCharters.

If you are a Customer, you understand and agree that SimpleCharters reserves the right, in its sole discretion, to make a claim under any applicable insurance policies related to any damage or loss that you may have caused or been responsible for to an aircraft or any personal or other property located on an aircraft. You agree to cooperate with and assist SimpleCharters in good faith, and to provide SimpleCharters with such information as may be reasonably requested by SimpleCharters in order to make a claim under any such policy, including, but not limited to, executing documents and taking such further acts as SimpleCharters may reasonably request to assist SimpleCharters in accomplishing the foregoing.

General Provisions

(a) No Assignment/No Insurance. This Customer Refund Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Customer, and the Customer has not paid any premium in respect of this Refund Policy. The benefits provided under this Refund Policy are not assignable or transferable by you.

(b) Modification or Termination. SimpleCharters reserves the right to modify or terminate this Refund Policy, at any time, in its sole discretion, and without prior notice. If SimpleCharters modifies this Refund Policy, we will post the modification on our Site or provide you with notice of the modification and SimpleCharters will continue to process all claims for Travel Issues made prior to the effective date of the modification.

(c) Entire Agreement and Definitions. This Refund Policy constitutes the entire and exclusive understanding and agreement between SimpleCharters and you regarding this Refund Policy and supersedes and replaces any and all prior oral or written understandings or agreements between SimpleCharters and you regarding any Customer Refund Policy. This Refund Policy is incorporated into and governed by the Terms of Services.

Contact

Have questions about SimpleCharters, our Site, or refunds? Contact us at [email protected]